Refund & Cancellation Policy
Last updated: July 24, 2026
1. Overview
Document Transcribe, a service of Aaron Newcomer LLC, strives to provide high-quality AI-powered document transcription and translation services. This Refund & Cancellation Policy explains when users are eligible for refunds, how cancellations work, and the process for requesting a refund.
By purchasing or subscribing to our service, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
App Store Purchases
Apple processes payments and refund requests for subscriptions and credit packs purchased in the iOS app. We cannot issue those refunds directly. You can request a refund through Apple at reportaproblem.apple.com. Eligibility and timing are determined by Apple's rules and applicable law.
Refunds may be granted in the following cases:
a. Website Subscription Services
- Users who cancel a paid subscription within 48 hours of purchase may request a full refund.
- Refunds are not available for subscriptions canceled after 48 hours, but users can continue to use the service until the end of their billing period.
b. Pay-Per-Use or One-Time Purchases
- If a user experiences technical issues preventing document transcription or translation, and our support team is unable to resolve the issue, a refund may be issued.
- Refund requests must be submitted within 48 hours of the transaction.
- No refunds are granted for successful transcriptions or translations.
c. Incorrect Charges
- If you were incorrectly charged, please contact support for a correction and refund if applicable.
3. Non-Refundable Services
Refunds are not provided in the following cases:
- User dissatisfaction with AI-generated results. (Since AI accuracy may vary, we encourage reviewing and editing results.)
- Failure to use the service before the subscription expires.
- Violations of our Terms & Conditions, leading to account suspension or termination.
- Requests made beyond 48 hours from the purchase date.
4. How to Request a Refund
For an App Store purchase, submit the request to Apple using the link above. For a purchase made directly on the Document Transcribe website, follow these steps:
Contact Support
- Email us at billing@documenttranscribe.com with the subject line "Refund Request".
- Include your account email, transaction details, and the reason for your refund request.
Review Process
- Our support team will review refund requests within 5 business days.
- If approved, the refund will be issued to the original payment method within 7-10 business days.
Refund Status
- Users will receive an email confirmation once the refund is processed.
5. Subscription Cancellations
You can cancel a subscription at any time:
- For an App Store subscription, use the subscription settings in your Apple Account.
- For a website subscription, use the account billing section or email billing@documenttranscribe.com.
Cancellation stops future renewal and ordinarily takes effect at the end of the current paid period. Deleting your Document Transcribe account or the app does not cancel an App Store subscription.
6. Contact Us
For refund inquiries or billing support, contact:
4401 Little Rd, Ste 550 #111
Arlington, Texas 76016
United States