Document Transcribe Logo

Document Transcribe

Privacy Policy

Last updated: March 10, 2025

1. Information We Collect

Document Transcribe, a service of Aaron Newcomer LLC, collects and processes the following types of information:

a. Personal Information

  • Name, email address, and account credentials (for authentication and account management).
  • Payment details (processed securely via third-party payment providers; we do not store credit card details).

b. Document & Content Data

  • Uploaded documents, transcriptions, and translations generated by the platform.
  • AI-generated outputs, which are retained to allow users to access, review, and manage their transcriptions.

c. Technical & Usage Data

  • Device information, browser type, and operating system.
  • IP address, access times, and pages viewed.
  • Activity logs to improve system functionality and security.

d. Cookies & Tracking Technologies

  • We use cookies and similar technologies to enhance your experience, analyze trends, and improve service performance.
  • Users can manage cookie settings in their browser.

2. How We Use Your Information

We collect and use your information to:

  • Provide, maintain, and improve our services.
  • Process and store documents for transcription and translation.
  • Authenticate users and manage accounts.
  • Monitor service performance, prevent fraud, and enhance security.
  • Analyze trends and user behavior to optimize our AI processing models.
  • Comply with legal obligations and enforce our Terms & Conditions.

We do not sell or share your personal data with third parties for marketing purposes.

3. Data Sharing & Third-Party Services

We may share data only when necessary, such as:

  • AI Processing Providers (e.g., OpenAI) – Documents submitted for transcription and translation may be processed using AI models.
  • Payment Processors – Transactions are securely processed through third-party providers (e.g., Stripe, PayPal).
  • Legal & Compliance Requests – If required by law, we may disclose user data to authorities in compliance with applicable regulations.

Third-party service providers are contractually required to protect user data and cannot use it for purposes outside the scope of our services.

4. Data Security

We implement industry-standard security measures, including:

  • Encryption for documents in transit and at rest.
  • Access controls to prevent unauthorized data access.
  • Regular audits and monitoring to detect and mitigate security threats.

While we strive for high security, no system is 100% secure, and users should take care when handling sensitive information.

5. Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention Periods:

  • Document and transcription data: Stored for user access and retrieval, subject to user deletion requests.
  • Account information: Retained while the account is active. Deleted upon account closure, unless required by law.
  • Payment records: Retained as required for legal and tax compliance.

Users may request data deletion as outlined in Section 6.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we store about you.
  • Correction: Request to update or correct inaccurate data.
  • Deletion: Request the removal of your personal data.
  • Restriction: Request to limit processing of your data.
  • Objection: Object to data processing for specific purposes.
  • Portability: Request a copy of your data in a structured format.

To exercise these rights, contact us at privacy@documenttranscribe.com.

Email Communications

You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link included in the footer of every email we send. After unsubscribing, you will no longer receive marketing communications, but we may still send you service-related emails when necessary.

7. International Data Transfers

If you access Document Transcribe from outside the United States, be aware that your data may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our service, you consent to the transfer of your data to the United States.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date.

If we make significant changes, we will notify users via email or in-app notifications.

9. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

📍
Mailing Address:
Document Transcribe
4401 Little Rd, Ste 550 #111
Arlington, Texas 76016
United States