Document Transcribe
Refund & Cancellation Policy
Last updated: March 10, 2025
1. Overview
Document Transcribe, a service of Aaron Newcomer LLC, strives to provide high-quality AI-powered document transcription and translation services. This Refund & Cancellation Policy explains when users are eligible for refunds, how cancellations work, and the process for requesting a refund.
By purchasing or subscribing to our service, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds may be granted in the following cases:
a. Subscription-Based Services (If applicable)
- Users who cancel a paid subscription within 48 hours of purchase may request a full refund.
- Refunds are not available for subscriptions canceled after 48 hours, but users can continue to use the service until the end of their billing period.
b. Pay-Per-Use or One-Time Purchases
- If a user experiences technical issues preventing document transcription or translation, and our support team is unable to resolve the issue, a refund may be issued.
- Refund requests must be submitted within 48 hours of the transaction.
- No refunds are granted for successful transcriptions or translations.
c. Incorrect Charges
- If you were incorrectly charged, please contact support for a correction and refund if applicable.
3. Non-Refundable Services
Refunds are not provided in the following cases:
- User dissatisfaction with AI-generated results. (Since AI accuracy may vary, we encourage reviewing and editing results.)
- Failure to use the service before the subscription expires.
- Violations of our Terms & Conditions, leading to account suspension or termination.
- Requests made beyond 48 hours from the purchase date.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Support
- Email us at billing@documenttranscribe.com with the subject line "Refund Request".
- Include your account email, transaction details, and the reason for your refund request.
Review Process
- Our support team will review refund requests within 5 business days.
- If approved, the refund will be issued to the original payment method within 7-10 business days.
Refund Status
- Users will receive an email confirmation once the refund is processed.
5. Subscription Cancellations
Users can cancel their subscriptions at any time by:
- Logging into their account and navigating to the billing section.
- Submitting a cancellation request via billing@documenttranscribe.com.
Cancellations take effect at the end of the current billing cycle, and users retain access until the period expires.
6. Contact Us
For refund inquiries or billing support, contact:
4401 Little Rd, Ste 550 #111
Arlington, Texas 76016
United States